With many advancement in today‘s technology, one of the most significant I think would have to be the development of SIP Trunking as an upgrade to the VOIP services. VOIP is short for Voice Over Internet Protocol, or for a short explanation, allowing you to make a voice phone call over the internet directly towards phone numbers anywhere, be it a landline or a mobile phone number service. But the limitation to it is that it is purely voice. But with the help of the new SIP trunking, it allows you to get over the voice protocol and be able to do even video, instant messages, and a whole lot more things possible. This is currently being used by most Call center companies worldwide because it allows for faster connections to clients and potential customers, and it can even move whole services to a different location quite fast and easily.
Remember, these days it is BPO and outsourcing in general that is helping a lot of economies stay afloat. Thanks to the number of jobs it has generated in a whole lot of countries, it has spurred improvements in most societies. On top of this is SIP trunking and its means. I myself am able to appreciate this system which allows my own business to improve efficiency. It has allowed my company to cost cut by removing the accessory phone lines, and then improve the quality of communication in between offices and our clients in a whole. People who do not work in offices may not understand this, but this can be a good driving force for the businesses these days. It is called unified communication as per online banter, but it has proven to be a very efficient tool as of to date. I think it is okay to say that this is real technological advancement for our improvement.